Our Commitment to Responsible Gaming
At f7bd, we believe that gambling should always be a form of entertainment — a way to enjoy cricket betting during the BPL season, to experience the thrill of live casino tables, or to unwind with a few spins on your favourite slot. It should never be viewed as a source of income, a solution to financial difficulty, or a way to escape personal problems. That philosophy sits at the very core of how f7bd operates, and it shapes every policy, every tool, and every interaction we have with our players across Dhaka, Chittagong, Sylhet, Khulna, and all regions of Bangladesh.
f7bd has built its responsible gaming framework around five principles: prevention, awareness, player empowerment, early intervention, and unconditional support. We do not wait until a problem has escalated before acting. Our systems actively monitor player behaviour for early indicators of harmful gambling patterns, and our support team is trained to respond with empathy, discretion, and practical guidance whenever a player reaches out.
What Is Problem Gambling?
Problem gambling — sometimes referred to as gambling disorder — is a recognised behavioural condition in which an individual is unable to control their gambling activity despite experiencing negative consequences in their personal, financial, or social life. It is important to understand that problem gambling can affect anyone, regardless of age, income level, or background. It develops gradually and can be difficult to identify in its early stages.
The difference between recreational gambling and problem gambling lies primarily in control. A recreational player at f7bd sets a budget, treats losses as the cost of entertainment, and stops when their limit is reached. A player experiencing harm may chase losses, spend beyond their means, neglect other responsibilities, or feel compelled to gamble even when they want to stop. Recognising this distinction — and being honest with yourself about which category describes your current relationship with gambling — is the first and most important step.
Understanding the Risks
All forms of gambling carry an inherent financial risk. Casino games and sports betting are designed with a mathematical house edge, meaning that over time, the platform retains a percentage of all wagers placed. There is no strategy, system, or betting pattern that reliably overcomes the house edge in the long run. This is not a flaw — it is the fundamental nature of how gambling products work, and understanding it is essential to approaching gambling responsibly.
f7bd encourages all players to treat their deposits as a discretionary entertainment expense — similar to a cinema ticket or a restaurant meal. Never deposit money that you cannot afford to lose. Never borrow money to fund gambling activity. And never gamble as a way to recover money that has already been lost — chasing losses is one of the most common triggers of escalating gambling harm.
How to Request Self-Exclusion or a Time-Out
Requesting a self-exclusion or time-out at f7bd is straightforward and can be done at any time, 24 hours a day, 7 days a week. You have two options:
- Via Account Settings: Log in to your f7bd account, navigate to the Responsible Gaming section of your account panel, select either Time-Out or Self-Exclusion, choose your preferred duration, and confirm your request. The restriction activates immediately.
- Via Support: Contact our support team directly by emailing [email protected] with the subject line "Self-Exclusion Request" or "Time-Out Request". Our team will action your request within 1 hour and send you written confirmation. You do not need to provide a reason.
During an active self-exclusion period, f7bd will suspend all promotional and marketing communications to your registered email and mobile number. We will also take reasonable steps to prevent you from creating a new account using the same identity details. If you attempt to re-register during a self-exclusion period, contact us and we will close the account immediately.
Protecting Underage Players
The f7bd platform is strictly restricted to individuals aged 21 years and above. Age verification is a mandatory step in the account activation process — no player can deposit or play real-money games until their identity and date of birth have been confirmed through KYC document submission. We use recognised verification procedures to cross-check submitted documents against official identity records.
If you share a device with younger family members, we strongly recommend using device-level parental control software to prevent accidental or intentional access to gambling websites. Products such as Net Nanny, Qustodio, and built-in Android and iOS parental controls can restrict access to gambling platforms at the device or network level. Additionally, never share your f7bd login credentials with anyone — including family members or friends.
Keeping Gambling Enjoyable
There are several practical habits that experienced, responsible gamblers follow consistently. f7bd recommends the following guidelines to all players:
- Set a strict budget before each session and do not exceed it under any circumstances.
- Set a time limit for each session and stop when the time is up, regardless of whether you are winning or losing.
- Never gamble when you are feeling emotionally distressed, depressed, anxious, or under the influence of alcohol or other substances.
- Take regular breaks — step away from the screen, go for a walk, and maintain perspective on what gambling represents in your life.
- Balance gambling with other social and recreational activities so it does not become a disproportionate focus of your time or finances.
- Keep gambling separate from your financial obligations — rent, food, utility bills, and family expenses must always take priority over discretionary spending on gambling.
- Review your activity reports in your f7bd account regularly so you have a clear, accurate picture of your real spending over time.