Your Privacy Matters at f7bd —
How We Handle Your Personal Data
At f7bd, protecting the personal information of every player across Bangladesh is a core responsibility — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and protect it, and what rights you have over it. We are committed to full transparency in every aspect of our data practices.
Six Privacy Principles That Guide f7bd
These principles underpin every data-handling decision made at f7bd. They are not aspirational — they are operational standards applied across the platform every day.
Data Minimisation
We collect only the personal data that is strictly necessary for the purpose for which it is being processed. We do not request information beyond what is required for account registration, KYC verification, payment processing, and responsible gaming compliance.
Purpose Limitation
Your data is collected for specific, explicit, and legitimate purposes. We do not repurpose your personal information for unrelated activities. Each processing activity at f7bd has a clearly defined lawful basis and is documented in our internal data register.
Security by Design
f7bd deploys 256-bit SSL/TLS encryption for all data in transit, one-way cryptographic hashing for passwords, and strict access controls limiting employee data access to only what their role requires. Security is built into every layer of the platform.
Your Data Rights
Players have the right to access, correct, export, or request deletion of their personal data at any time. f7bd provides straightforward mechanisms to exercise these rights through the account settings panel or by contacting our support team directly.
Defined Retention Periods
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable law. Once a retention period expires, data is securely deleted or irreversibly anonymised according to our documented data lifecycle procedures.
Transparency Always
We communicate clearly and in plain English about our data practices. This Privacy Policy is written to be understood by our players — not just by legal teams. When our practices change in any material way, we notify registered players proactively before the change takes effect.
Table of Contents
- 1. Who We Are
- 2. Data We Collect
- 3. How We Collect Your Data
- 4. Purposes and Legal Basis
- 5. How We Use Your Data
- 6. Sharing Your Data
- 7. Cookies and Tracking
- 8. Data Security
- 9. Data Retention
- 10. Your Rights
- 11. Children's Privacy
- 12. Changes to This Policy
- 13. Contact Us
1. Who We Are
f7bd operates the online casino and sports betting platform accessible at f7bd.io (the "Platform"). References to "f7bd", "we", "us", or "our" in this Privacy Policy refer to the operator of the f7bd platform. We are the data controller in respect of all personal data collected through the Platform and any associated communications channels.
This Privacy Policy applies to all registered players, visitors to the Platform, and any individual who interacts with f7bd through any channel, including email, live chat, and support correspondence. It does not apply to third-party websites or services that may be linked from or integrated into the Platform — those entities operate their own, independent privacy policies.
Our primary market is Bangladesh. We are committed to handling the personal data of Bangladeshi players with the highest standard of care, in alignment with internationally recognised data protection principles.
2. Data We Collect
The categories of personal data we may collect about you include, but are not limited to, the following:
2.1 Identity and Contact Data
- Full legal name as it appears on your government-issued identity document
- Date of birth
- Residential address (including city, district, and postcode within Bangladesh)
- Mobile phone number
- Email address
- National identification number (where provided for KYC purposes)
2.2 Account and Transaction Data
- Username and encrypted account credentials
- Account registration date and history of login activity
- Deposit and withdrawal history, including transaction amounts in BDT, payment method identifiers, and timestamps
- Bonus claims, wagering history, and gaming session data
- Account balance information
2.3 Technical and Device Data
- IP address at the time of login and significant account transactions
- Browser type, version, and language settings
- Device type, operating system, and screen resolution
- Time zone (Bangladesh Standard Time, UTC+6, is the Platform's reference time)
- Cookie identifiers and session tokens (see Section 7)
2.4 Verification Documents
- Copies of government-issued identity documents (National ID Card, passport, or driving licence)
- Proof of address documents (utility bills, bank statements)
- Payment method verification documentation where applicable
2.5 Communications Data
- Records of correspondence with our support team via email or live chat
- Survey responses and feedback submissions
- Complaint records and their resolution outcomes
3. How We Collect Your Data
3.1 Directly From You
The majority of personal data we hold is provided directly by you — at account registration, during KYC verification, when you make a deposit or withdrawal, when you contact our support team, or when you participate in surveys or promotions.
3.2 Automatically Through the Platform
When you visit and interact with the f7bd Platform, certain technical data is collected automatically by our servers and analytics infrastructure. This includes your IP address, device identifiers, session duration, pages visited, and actions taken within the Platform (such as games launched, bets placed, and features accessed).
3.3 From Third-Party Service Providers
We may receive limited data about you from third-party service providers who assist with payment processing (such as bKash, Nagad, and Rocket), identity verification, fraud detection, and responsible gaming compliance tools. Data received from these providers is used only for the specific purpose for which it was shared and is subject to contractual data protection obligations imposed on those providers.
4. Purposes and Legal Basis for Processing
The table below sets out the primary purposes for which f7bd processes your personal data, together with the corresponding lawful basis for each processing activity:
| Processing Purpose | Lawful Basis |
|---|---|
| Creating and managing your player account | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| KYC identity and age verification | Legal obligation; legitimate interests |
| Anti-money laundering and fraud prevention | Legal obligation; legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interests |
| Delivering customer support | Performance of a contract; legitimate interests |
| Sending transactional notifications | Performance of a contract |
| Sending marketing communications (where opted in) | Consent |
| Platform security and abuse prevention | Legitimate interests |
| Analytics and Platform improvement | Legitimate interests |
| Compliance with applicable law and regulatory obligations | Legal obligation |
5. How We Use Your Data
5.1 Platform Operations
Your data is used primarily to provide, maintain, and improve the f7bd Platform — including account management, processing financial transactions in BDT, resolving disputes, and ensuring the integrity of games and sporting events offered on the Platform.
5.2 Compliance and Security
f7bd has legal obligations to verify player identities, prevent underage gambling, detect and report suspicious financial activity, and maintain records of transactions. Personal data is essential to discharging these obligations. Where required, transaction records and identity documents may be retained and disclosed to competent authorities in accordance with applicable law.
5.3 Responsible Gaming
We use gaming behaviour data — including deposit frequency, session duration, wagering patterns, and loss trajectories — to identify players who may be showing signs of problem gambling. This monitoring is conducted in your interest and enables f7bd to proactively offer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion. For full details, please review our Responsible Gaming Policy.
5.4 Marketing Communications
If you have opted in to receive marketing communications from f7bd, we may use your email address or mobile number to send you information about promotions, new games, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket season events), and platform updates. You may withdraw your marketing consent at any time by updating your communication preferences in the account settings panel or by contacting our support team.
5.5 Platform Analytics
Aggregated and anonymised data derived from player interactions with the Platform is used to analyse usage patterns, identify technical issues, and inform decisions about future platform improvements. Where analytics processing involves personal data, it is conducted on the basis of f7bd's legitimate interests and subject to appropriate safeguards.
6. Sharing Your Data
6.1 Service Providers
f7bd engages carefully selected third-party service providers who process personal data on our behalf in the course of delivering services to the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank), identity verification providers, cloud hosting infrastructure providers, customer support platform operators, and responsible gaming tool providers. All third-party processors are bound by contractual data protection obligations and are permitted to use your data only for the specified purpose.
6.2 Game Studio Providers
When you play a game provided by a third-party studio (such as Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, or Spribe), certain game session data — including your player identifier and game results — is transmitted to and processed by that studio's systems for the purpose of delivering the game and maintaining game integrity. These providers are contractually prohibited from using this data for any purpose other than game delivery and auditing.
6.3 Legal and Regulatory Disclosure
f7bd may disclose personal data to law enforcement authorities, regulatory bodies, or other competent public authorities where we are required to do so by law, court order, or binding regulatory instruction. We may also disclose data where necessary to defend against or pursue a legal claim involving f7bd.
6.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of f7bd's business, personal data held by f7bd may form part of the transferred assets. In such circumstances, we will take reasonable steps to ensure that the privacy rights of players are preserved and that the acquiring entity commits to processing personal data in a manner consistent with this Privacy Policy.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device when you visit the f7bd Platform. They serve a range of functions — from keeping you logged in during a session to helping us understand how different parts of the Platform are used.
7.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies.
- Functional Cookies: Remember your preferences (such as language settings and responsible gaming tool configurations) to provide a more personalised experience.
- Analytics Cookies: Help us understand how players interact with the Platform by collecting aggregated, anonymised data about pages visited, session duration, and feature usage.
- Marketing Cookies: Used to measure the effectiveness of promotional campaigns. These are only active where you have given consent to receive marketing communications from f7bd.
7.3 Managing Cookies
You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the f7bd Platform — in particular, disabling strictly necessary cookies will prevent you from logging in or completing financial transactions.
8. Data Security
f7bd implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- One-way cryptographic hashing of account passwords — f7bd employees cannot view your password in plain text
- Role-based access controls ensuring that employees access only the personal data necessary for their specific job function
- Regular internal security assessments and penetration testing of the Platform infrastructure
- Secure, encrypted storage for identity verification documents
- Audit logging of all administrative access to personal data systems
Despite these measures, no system connected to the internet can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, f7bd will notify affected players without undue delay through the contact details held on your account.
9. Data Retention
f7bd retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active accounts) | Duration of account plus 5 years after closure |
| KYC verification documents | 5 years from account closure or last transaction |
| Transaction and financial records | 7 years from the date of the transaction |
| Customer support correspondence | 3 years from the date of last correspondence |
| Game session and betting history | 5 years from the date of the session |
| Marketing consent records | Until consent is withdrawn, plus 2 years |
| Security and fraud investigation records | 7 years from the conclusion of the investigation |
Where retention of data beyond these periods is required by applicable law or ongoing legal proceedings, f7bd will retain the relevant data until the legal obligation or proceedings have concluded.
10. Your Rights Over Your Personal Data
As a data subject, you have the following rights in relation to the personal data f7bd holds about you:
- Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is being processed.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain data (such as financial transaction records).
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
- Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
- Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will cease all marketing communications immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact our support team at the email address set out in Section 13. We will acknowledge your request within 48 hours and respond substantively within 30 calendar days. We may need to verify your identity before processing a data rights request.
11. Children's Privacy
The f7bd Platform is strictly restricted to individuals aged 21 years and over. We do not knowingly collect, process, or retain personal data relating to children or young persons under the age of 21. If f7bd becomes aware that personal data relating to an underage individual has been collected, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that a minor may have created an account on the f7bd Platform, please contact our support team immediately using the contact details in Section 13. We take underage access extremely seriously and will investigate all such reports as a matter of priority.
12. Changes to This Privacy Policy
f7bd reserves the right to update or revise this Privacy Policy at any time. The effective date at the top of this page will be updated to reflect the date of each revision. Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — f7bd will notify registered players by email or platform notification prior to the changes taking effect.
We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is handled. Your continued use of the f7bd Platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated terms.
13. Contact Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or f7bd's data protection practices, please contact our Data Protection team using the details below. All privacy-related enquiries are handled with strict confidentiality.
Email: [email protected]
(Plain text — not a clickable link. Please copy this address into your email client.)
Platform: f7bd.io
Coverage Area: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.
Your Data Is Protected — Now Explore f7bd
With your privacy safeguarded by industry-leading security standards, you can enjoy everything f7bd has to offer — from live cricket betting to premier slot titles. Players must be 21 years or older.